Question 1

There's a design I love but it is sold out. When will it be back in stock?

Accepted Answer

We’re sorry you missed out on it. That’s why we love working with jadeite stones, they’re unique!

We do bring back selected popular designs, but it really depends on whether we manage to source for similar stones. Do drop us an Instagram message to find out if we have similar stones available to recreate the design or for us to keep a look-out for you!

Question 2

Are you able to resize a design?

Accepted Answer

Yes, we are able to resize most of our items free of charge, unless otherwise stated on the product page. Simply indicate your size in the size menu at product page. Your order will be handcrafted to the right fit for you before dispatching, do note a waiting period of up to 5 working days applies.

A longer waiting period may be expected during peak periods or festive seasons.

Question 3

I found a design I love, but I would like a different gemstone. Can I customise?

Accepted Answer

Yes, we can do that for most of the items if we have the gemstones available. Please drop us an Instagram message or contact us via the form on Contact Us to discuss in details.

Question 4

There's an elastic bracelet that I love but can I transform it into a chain bracelet/anklet?

Accepted Answer

We're delighted to offer you the opportunity to customize your jewelry to suit your unique style preferences. If you prefer the versatility of a chain bracelet or anklet over an elastic one, we're happy to accommodate your request. Simply let us know, and we can transform your elastic bracelet into a chic chain bracelet or anklet for an additional cost.

Embrace the chance to personalize your jewelry to suit your style preferences. Contact us to discuss your vision and elevate your accessories!

Question 5

Bespoke Fine Jewelry - What is the price range?

Accepted Answer

No one walks into this process without some sort of budget in mind so there is really no harm in asking. Jade Galore do not charge for basic consultation.

However, bespoke fine jewelry can be more expensive than mass-produced pieces due to the higher standard of craftsmanship and lack of economies of scale.

Question 6

Bespoke Fine Jewelry - What are the factors that affect the cost of bespoke fine jewelry?

Accepted Answer

Design: Complexity of the design - more intricate and detailed designs requires more time and skill to execute, increasing the cost.
Quality of Materials: The size, quality and type of gemstone and metal (gold, silver, platinum) directly affects the overall price of the bespoke piece.
Craftsmanship: Our bespoke fine jewelry are fully hand polished (jadeite stones) and handcrafted by experienced craftsman. This craftmanship ensures a unique, durable, and high-quality piece but also contributes to a higher cost.

Ultimately, the value of bespoke fine jewelry lies in its personalisation, quality, and the unique story it represents for the wearer, making it a worthwhile investment for many.

Question 7

Bespoke Fine Jewelry - How long does the bespoke process takes?

Accepted Answer

The timeframe can vary depending on the complexity of the design and curation period for the jadeite stone, if any, due to its uniqueness. Generally, it can take anywhere from a few weeks to several months to complete a bespoke piece.

Frequently Asked Questions

FAQs

There's a design I love but it is sold out. When will it be back in stock?

Are you able to resize a design?

I found a design I love, but I would like a different gemstone. Can I customise?

There's an elastic bracelet that I love but can I transform it into a chain bracelet/anklet?

Bespoke Fine Jewelry - What is the price range?

Bespoke Fine Jewelry - What are the factors that affect the cost of bespoke fine jewelry?

Bespoke Fine Jewelry - How long does the bespoke process takes?

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Frequently Asked Questions

FAQs

There's a design I love but it is sold out. When will it be back in stock?

Are you able to resize a design?

I found a design I love, but I would like a different gemstone. Can I customise?

There's an elastic bracelet that I love but can I transform it into a chain bracelet/anklet?

Bespoke Fine Jewelry - What is the price range?

Bespoke Fine Jewelry - What are the factors that affect the cost of bespoke fine jewelry?

Bespoke Fine Jewelry - How long does the bespoke process takes?

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