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REFUND & EXCHANGE POLICY

Thank you for shopping at Navy Jade. We are committed to providing you with high-quality jewelry and exceptional service. Please review our refund and exchange policy below:

Refund and Exchange Eligibility

  • Refunds and exchanges are not applicable for:

  1. All Jade item(s) due to the unique nature and value of jade;

  2. All Bespoke and customised item(s) as they are crafted specifically according to the customer's specifications;

  3. Earrings due to hygiene purposes;

  4. Final Sales item(s) - Products priced at 30% discount and above;

  5. Preorders and Backorder item(s);

  6. Used or worn item(s).

  • For items that are processed wrongly by Navy Jade, please do accept our apologies. Kindly contact us via Instagram message or the Contact Us form within 3 days of delivery.

  • For items that are defective or damaged during transit, kindly contact us via Instagram message or the Contact Us form within 3 days of delivery. Defective items will be evaluated on a case-by-case basis. If the item is confirmed to be defective, we will offer a replacement or issue a refund, including any shipping costs incurred.

Kindly note for stud earrings: As gold and silver are naturally soft material, it occasionally can get slightly bent during transit. Rest assured that your earrings are not damaged - please gently push the studs back into its original spot to re-align the earring stud.

  • Items eligible for returns or exchange must be unused and unworn and in its original condition, and be returned to us within 14 days of delivery. Please securely package the items and return to us via Registered Mail or SingPost SmartPac.

  • All returned items will be inspected upon receipt to ensure they meet our eligibility criteria.

  • Items that have been modified, altered, or damaged due to misuse are not eligible for refunds or exchanges. We also do not accept damaged items returns due to buyer negligence, rough handling or wear-and-tear.

  • Customers are responsible for all shipping costs associated with returns or exchanges, unless the return/exchange is due to an error on our part.

Returns 

  • Eligible items can be returned within 14 days for in-store credit. This credit can be used for future purchases on our website.

  • In-store Credit from refunds are valid for 6 months from date of issue.

  • Once we have checked that the item are in good condition, we will issue the in-store credits to your account for the paid amount, excluding any discount and shipping fees incurred. This is usually completed within 5 to 7 days upon receipt of the returned item.

Repairs

  • Repair fee are reasonably priced and will be quoted on a case-by-case basis.

  • Please contact us via Instagram message or the Contact Us form if your jewelry pieces require repairs.

  • Customers are responsible for all shipping costs associated with repairs​

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